Operations

Operations Articles and Case Studies

Bill Carroll, Ph. D.

ChatGPT Accelerates the Evolution of SSI/DID for Personalized Travel Experiences

By Bill Carroll, Ph. D. May 24, 2023

An article published by Phocuswright suggested that the evolution DID/SSI, Decentralized Identifiers and Self ...

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Susan Barry

Case Study: B2B Marketing for Management Company

By Susan Barry May 22, 2023

The Challenge: Sharing a TrevPAR Success Story This mid-sized hotel operating company had outperformed other similar ...

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Juliette Gust Anjani Gandhi Robert Gary Dodds

Do We Need to Reimagine Hospitality Industry Norms to Attract and Retain Employees?

By Juliette Gust, Anjani Gandhi & Robert Gary Dodds May 9, 2023

A Collaboration of Cayuga Hospitality Consultants Experts report on the hospitality industry’s “sacred cows” and ...

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Chuck Kelley Stephen Darling

Top 10 Tips for New Consultants

By Chuck Kelley & Stephen Darling Apr 17, 2023

Put aside the Nuances of Corporate World Transitioning from the corporate way of doing things to the realities of the ...

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Stephanie Smith

Cayuga Hospitality Consultants Panel: Rethinking Technology

By Stephanie Smith Apr 10, 2023

In November 2022, Cayuga Hospitality Consultants led a panel about rethinking technology. Stephanie Smith, Partner at ...

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Dr. Chekitan Dev

The Future of Hotels

By Dr. Chekitan Dev Apr 2, 2023

Hotels have always been a high-touch low-tech business. Today, and into the foreseeable future, hotels are moving away ...

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