Articles & Case Studies

Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.

Is Your Hotel Sales Training a Train Wreck?

By cayuga Jun 30, 2018

Hotel sales training must be seen as an investment and not an expense. Done properly it can increase the revenue that ...

Read More
Haydn Kramer

What the Millennial told me about Hotels…Dude!

By Haydn Kramer Apr 11, 2018

How to gain loyal millennial hotel guests - or guests of any generation? It's about genuine humility in service, ...

Read More

Take Your Guest Reservations Back Offline

By cayuga Mar 30, 2018

How can we as hoteliers drive more guests to book direct which is our most profitable booking channel? The relationship ...

Read More
Bill Carroll, Ph. D.

Should the Mix of OTA Room Nights Be…?

By Bill Carroll, Ph. D. Nov 21, 2017

OTA's may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA ...

Read More
Haydn Kramer

Death of A Hotel Salesman: A tale of our times…

By Haydn Kramer Apr 14, 2017

The current state of affairs in the hotel sales world, and specifically the DOSM, is bad, and in jeopardy of relevance. ...

Read More

Ten Hotel Sales Basics

By cayuga Dec 15, 2016

For a great hotel sales effort, hoteliers need to be reminded of basic principles. They also need to be reminded that ...

Read More

Enquire Now

Trusted By