Operations & Management Diagnosis Consulting Services

Cayuga’s consultants have been hotel and restaurant owners, senior executives, and seasoned operators of wide-ranging hospitality businesses and in virtually all sectors of service. Having been where their clients are gives our advisors a clear understanding of the challenges facing today’s hospitality industry. 

From evaluating hotel market positioning to analysis of sales, marketing, hotel receivership and service delivery, Cayuga’s experts can identify and guide owners to stabilize current operations and reveal opportunities to optimize revenues streams and profitability. 

Do you have the right hotel management company operating your property? The right management team? Is product delivery and customer service at the top end of the scale? Is the facility being operated and maintained sufficiently and efficiently? Each of these will affect property value.

Hotel Management agreements include an Illusory Performance Test which allows the hotel owner to terminate a management company that does not meet the standards of the performance test. If the owner is genuinely interested in having a meaningful performance test, the owner must think long and hard about what performance it wants to use as the test standard and what constitutes a failure of the test, and then negotiate hard to make the test meaningful and not an illusory cosmetic.

Operating Efficiencies Consulting Services

Our expert consultants can improve revenue by identifying areas where your hotel or property can reduce costs and increase efficiency by helping you to identify areas where improvements can be made that will lead to more revenue. Your hotel can benefit from efficiencies such as optimizing your supply chain, energy use, staff and other operational expenses.

Profit and Loss Consulting Services

Doing a profit and loss (P&L) review of supplies and equipment is another way our consultants can help improve your hotel or property’s revenue. This includes identifying areas where your hotel can increase prices, create new revenue streams, improve purchasing systems or supplier relationships, or discovering areas where your property can increase its marketing efforts.

Hotel Evaluations Consulting Services

Also known as secret shopper consulting services, can improve your revenue by identifying areas where your hotel is not meeting brand standards, cleanliness, safety, and other key performance indicators. By conducting in-depth evaluations, our consultants will discover areas where improvements are needed, and establish steps to address these issues.

Cayuga consultant’s impressive performance history in asset management assignments, managing dramatic turnarounds at underperforming properties, positioning properties for recovery or for disposition, and experience in receivership and foreclosure allow for reliable guidance to effectively navigate a myriad of issues for owners to make informed decisions regarding their asset.

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