Articles & Case Studies

Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.

Susan Barry

Handling Online Hotel Reviews in COVID-19

By Susan Barry Aug 7, 2020

Hotels are seeing an uptick in negative reviews during Covid. The dynamics and the traveler are different now. Here ...

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Alan Someck

The Power of Routine and Creative Thinking

By Alan Someck Aug 5, 2020

When combined on a daily basis, these 3 forms of activity (Maintenance Routines, Growth Routines, Creative Thinking) ...

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Cara Federici

Five Marketing Techniques Hoteliers Can Count On

By Cara Federici Jul 26, 2020

Hospitality marketing teams have a tough job to do these days.  Pivot, pivot – and pivot again.   As we all ...

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How Switzerland has Avoided Mass Layoffs in Hospitality through “Kurzarbeit”

By cayuga Jul 19, 2020

Swiss hospitality leverages short time working arrangements to avoid huge layoffs. It worked before in times of crisis ...

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Dr. Chekitan Dev

How Hospitality Can Get Back To Business

By Dr. Chekitan Dev May 27, 2020

A few months ago, travel forecasts were optimistic, growing, carefree. Consider the following developments: New brands ...

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Jim Lopolito

Recovery Following 9/11: A Case Study to Apply to Today’s Pandemic

By Jim Lopolito May 26, 2020

The Capitol Theatre in Port Chester is a national historic landmark built in 1926. This 15,000 square foot building ...

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