Articles & Case Studies

Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.

Bill Carroll, Ph. D.

Should the Mix of OTA Room Nights Be…?

By Bill Carroll, Ph. D. Nov 21, 2017

OTA's may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA ...

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Katherine Moulton

Cayuga Hospitality Consultants Announces Custom Solutions Division

By Katherine Moulton Nov 15, 2017

Cayuga Custom Solutions for the Hospitality Industry has been developed to meet the need for assistance in managing ...

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Chuck Kelley

Service, Profit or Both? It’s All About the Balance

By Chuck Kelley Aug 22, 2017

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...

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Hospitality CapEx Math 101 – Useful Life

By cayuga Aug 16, 2017

Understanding how useful life affects hospitality property CapEx costs and decisions will help owners achieve highest ...

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The Relationship Between LEED Hotel Design and Guest Satisfaction

By cayuga Aug 8, 2017

The goal of this paper is to highlight those actions that can change the experience of the customer during their stay ...

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Chuck Kelley

A Lodging Industry Consultant’s Nightmare

By Chuck Kelley Jun 15, 2017

A lodging industry consultant must show the client how you can have a positive impact on his/her business and put it in ...

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