Articles & Case Studies

Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.

Preston Rideout

The Million Dollar Question – Cocktail Profitability and Recipe Deviation Cost

By Preston Rideout Jun 5, 2017

Achieving, maximizing and sustaining cocktail profitability requires a foundation in fact, not conjecture. Bar math, ...

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Hotel Management Agreements – Agency Relationships

By cayuga May 31, 2017

Owners and management companies have a very murky legal environment where hotel management agreements are accompanied ...

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Haydn Kramer

Death of A Hotel Salesman: A tale of our times…

By Haydn Kramer Apr 14, 2017

The current state of affairs in the hotel sales world, and specifically the DOSM, is bad, and in jeopardy of relevance. ...

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Bill Carroll, Ph. D.

Sustainable Profitability in a World with OTA’s

By Bill Carroll, Ph. D. Apr 7, 2017

The Colombian hotel market is currently in a price war with ADR falling, occupancy flat, room supply growth exceeding ...

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The Illusory Indemnification

By cayuga Mar 5, 2017

The major US hotel brands (e.g., Marriott, Hyatt, Hilton, InterContinental…) have become truly global in the past 20 ...

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Bill Carroll, Ph. D.

OTA Value: It Depends on How You Play the Game!

By Bill Carroll, Ph. D. Feb 20, 2017

When the OTAs, hotel managers and asset owners focus on growing total market and/or specific destination demand, long ...

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