Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
Case Study: Using Social Media and SEM to Drive Group Business
Before I started my own business, I was heavily entrenched in the Marriott International corporate brass, where group ...
The Battle for ‘Book Direct’ May Be Won, but the War Will Not
‘Book direct’ is the war cry of hotel owners, management company executives, chain CEOs and many marketing ...
Where Have All the Real Salespersons Gone
On a daily basis, I have the opportunity to interact with dozens of salespeople in a wide variety of locations. Over ...
Unorthodox Hotel Space Repurposing to Create New Profit Centers
As a veteran hospitality consultant working out of Vancouver, British Columbia, I’m privy to some very interesting ...
One Size Does Not Fit All
Work-life planning is a perennial stressor. Not only are we overbooked, but we’re also trying to eat healthier than ...
Ten Keys to Career Success
Recently I was asked to address a group of hospitality school students on the topic of career success. My career ...
