Articles & Case Studies

Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.

Ten Warnings On Hotel Energy Savings

By cayuga Dec 15, 2016

With years of experience helping owners and operators with their hotel energy savings goals, I’ve developed a list of ...

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Tunisian Terrorism Attacks a Red Flag for Hospitality

By cayuga Dec 14, 2016

Tourism is an ideal target for terrorists, as the impact is felt globally. Local government, hotel groups and related ...

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Chuck Kelley

Service Excellence From The Inside Out

By Chuck Kelley Dec 12, 2016

How do you define service excellence in your company? Here’s how you can judge if you have the right corporate ...

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Stephen Darling

Pennies From Heaven Flowing Straight To Your Bottom Line

By Stephen Darling Dec 6, 2016

No Risk Solution To Lowering Credit Card Processing Fees How did I reduce the credit card processing fees for one of ...

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Revisiting Investment Decision Making In The Gaming Industry

By cayuga Dec 5, 2016

Now that the gaming industry has experienced its first round of loan defaults, it is time to revisit fundamental ...

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Uniform System Of Accounts For The Lodging Industry Provides Essential Guidance For Hoteliers

By cayuga Dec 4, 2016

The American Hotel & Lodging Educational Institute (EI) interviews Ralph Miller, CPA, CA, CBV, CHA, CHAE, vice ...

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