Hotels

By Haydn Kramer Apr 11, 2018

How to gain loyal millennial hotel guests - or guests of any generation? It's about genuine humility in service, ...

By Chuck Kelley Mar 12, 2018

Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a ...

By cayuga Mar 5, 2018

Hospitality consultant Scott Brush presents his monthly industry update. Find the latest on hotel business trends, hot ...

By Katherine Moulton Mar 1, 2018

Cayuga Hospitality Consultant's Hotel Quality Assurance findings and Hotel Operations Analysis reports and ...

By Bill Carroll, Ph. D. Nov 21, 2017

OTA's may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA ...

By Chuck Kelley Aug 22, 2017

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...