Hotels

Hotels Articles and Case Studies

The Relationship Between LEED Hotel Design and Guest Satisfaction

By cayuga Aug 8, 2017

The goal of this paper is to highlight those actions that can change the experience of the customer during their stay ...

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Chuck Kelley

A Lodging Industry Consultant’s Nightmare

By Chuck Kelley Jun 15, 2017

A lodging industry consultant must show the client how you can have a positive impact on his/her business and put it in ...

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Hotel Management Agreements – Agency Relationships

By cayuga May 31, 2017

Owners and management companies have a very murky legal environment where hotel management agreements are accompanied ...

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Haydn Kramer

Death of A Hotel Salesman: A tale of our times…

By Haydn Kramer Apr 14, 2017

The current state of affairs in the hotel sales world, and specifically the DOSM, is bad, and in jeopardy of relevance. ...

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Bill Carroll, Ph. D.

Sustainable Profitability in a World with OTA’s

By Bill Carroll, Ph. D. Apr 7, 2017

The Colombian hotel market is currently in a price war with ADR falling, occupancy flat, room supply growth exceeding ...

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The Illusory Indemnification

By cayuga Mar 5, 2017

The major US hotel brands (e.g., Marriott, Hyatt, Hilton, InterContinental…) have become truly global in the past 20 ...

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