Hotels

By Robert Gary Dodds Jul 24, 2022

When Alice, of Alice in Wonderland, in Lewis Carol’s second book, Alice Through the Looking Glass, began to wonder ...

By Steve Heitzner Jun 15, 2022

When COVID 19 broke out it disrupted travel patterns like never before. For the first time in a very long time ...

By Dan Voellm Jun 1, 2022

Signing up a hotel operator can be a daunting task to some, while others consider it almost trivial. We believe a ...

By Robert Gary Dodds May 21, 2022

Previously, we tied together how employee culture and the employee links in the service profit chain.  The total ...

By cayuga Mar 31, 2022

Imagine, 50 years ago, walking in to your manager’s office asking them whether you can work from home for a week? Or ...

By David Salcfas Mar 27, 2022

Pivoting into the new hospitality normal is something that never in my thirty plus year hospitality career would I have ...