Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
Digital Marketing Timeline for New Hotel Opening
A new hotel opening or changing of flags has so many moving parts. As an owner or manager overseeing this transition, ...
Is Your Hotel Sales Training a Train Wreck?
Hotel sales training must be seen as an investment and not an expense. Done properly it can increase the revenue that ...
What the Millennial told me about Hotels…Dude!
How to gain loyal millennial hotel guests - or guests of any generation? It's about genuine humility in service, ...
Take Your Guest Reservations Back Offline
How can we as hoteliers drive more guests to book direct which is our most profitable booking channel? The relationship ...
Why Do You Need a Hotel Quality Assurance Audit?
Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a ...
Brush & Co. Lodging Notes and Random Thoughts – March 2018
Hospitality consultant Scott Brush presents his monthly industry update. Find the latest on hotel business trends, hot ...
