Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
What the Millennial told me about Hotels…Dude!
How to gain loyal millennial hotel guests - or guests of any generation? It's about genuine humility in service, ...
Take Your Guest Reservations Back Offline
How can we as hoteliers drive more guests to book direct which is our most profitable booking channel? The relationship ...
Should the Mix of OTA Room Nights Be…?
OTA's may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA ...
OTA Value: It Depends on How You Play the Game!
When the OTAs, hotel managers and asset owners focus on growing total market and/or specific destination demand, long ...
